Refund Policy

Effective date: September 8, 2026

This policy covers refunds for the one-time setup fee and the monthly subscription described in our Terms & Conditions §5 and Pricing. It applies to all current tiers: Starter ($297/mo, $500 setup), Growth ($497/mo, $1,000 setup), and Scale ($897/mo, $1,500 setup).

1. Setup fee

The one-time setup fee covers the time spent building and tuning your AI voice agent — learning your business, services, and service area, and testing the agent before it takes a real call.

The setup fee is refundable in full if you cancel within 7 days of signing up and before your agent has taken its first live call — whichever of those two conditions is reached first. Once either condition has passed (more than 7 days since signup, or the agent has gone live and handled a real call), the setup fee is non-refundable, because the work it covers has been performed.

2. Monthly subscription

Monthly fees are billed in advance for each billing period and are flat-rate — there are no per-call overage charges. Monthly fees already billed for a current period are not refunded for partial or unused time in that period.

You can cancel future billing at any time by contacting us. Cancellation stops the next billing cycle; it does not refund the period already paid for. See Terms & Conditions §9 for termination terms.

3. How to request a refund

Contact us using the details below. Include your business name and signup date. We aim to process eligible refunds within 10 business days.

4. Changes to this policy

We may update this policy from time to time. The effective date at the top reflects the most recent revision.

5. Contact us

Questions about a refund? Reach us at contact@lanternlines.com or (415) 686-5541, or through our contact page.